An MNC with a global presence, having business operations across regions, faces tremendous pressures to respond to uncertain events promptly. Whether a protest is planned closer to the office site in Gurgaon or power outages scheduled in the city of Hyderabad where the manufacturing site is located, the company needs to make quick decisions based on reliable risk intelligence. Every day, heaps of data sets are generated, which the company needs to filter, process, and analyse. To solve this huge challenge, command centres come into the picture!
What is a Command Centre?
A command centre in a security industry is a centralised facility responsible for monitoring, assessing and responding to security threats in real time. Alternatively known as Security Operations Centre [SOC] or Global Security Operation Centre [GSOC], are vital lifeline for companies that have presence over several regions. It is the ‘nerve centre’ for business, where the convergence of different streams of data is monitored and analysed to create a streamlined plan of response.
Core Elements of a Command Centre
Command Centre integrates three essential elements –
- People: Console Operator, Security Analysts, Shift-in-charge, SOC operators
- Technology: Monitoring and surveillance systems, cybersecurity platforms and integrated security solutions.
- Processes: Threat monitoring and detection, Incident response and escalation and communication and reporting.
Key Functions of a Command Centre:
- Monitoring:
- 24*7 surveillance and monitoring through CCTV, Biometric authentication, and AI-powered facial recognition. Integrating cybersecurity platforms, including intrusion detection and threat intelligence, and advanced technological tools, including IoT sensors and GIS trackers.
- Communication:
- Communicating with internal as well as external stakeholders through proactive alerts to generate awareness. In the event of a crisis, coordinating with emergency response through local partners.
- Generating heat maps using AI and data analytics to understand the risk aggregation.
- Data Management:
- Analysing historical data to identify behavioural trends and incident hotspots.
- Utilising MIS dashboards to track activities happening across asset locations.
- Gathering evidence, upholding storage and retrieval.
- Response:
- Conducting incident management through effective monitoring and calibrated response to mitigate the risks.
- Facilitating emergency evacuations with effective external support agencies.
- Controlling access to key facilities by following zero trust model.
The command centre is the nerve centre of a business. Companies that invest in state-of-the-art command centre capabilities have a significant competitive advantage in security, crisis preparedness and risk intelligence.
As the security landscape continues to evolve, economies continue to integrate, and companies continue to expand their presence, the need for a command centre is paramount. Command centres play a strategic role in maintaining business continuity and resilience.
Excited about the dynamic world of command centre?
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