Last few years have seen proliferation of Global Security Operations Centers (GSOCs) in India. Increasingly, US-based MNCs have been outsourcing non-critical/non-core, holiday, weekend and night shift work (being performed by GSOCs) to lower-cost destinations with abundant availability of tech-savvy, English-speaking talent. Having a GSOC in the US/ West and another in India ensures seamless 24x7x365 operations based on “follow the sun” model. Apart from useful cost-savings, it strengthens organizational resilience and GSOC redundancy in terms of people, facility, operations, infrastructure, communication networks and tools.
Security Operations Centers (SOCs) receive risk alerts, monitor threats on the horizon, analyze security trends, monitor daily risks to people and critical assets and facilitate effective response to security incidents. SOC is a pivotal element of an organization’s risk management and control framework.
SOCs monitor internal and external environments 24x7x365. Not only do they consolidate data in real-time from human sources and sensors – CCTVs, identity & access management (IAM), IT & OT sensors, alarms, HVAC, traffic & vehicle management systems etc, but also scan the external environment for array of risks likely to impact their business – geopolitical, socio-economic, environmental, technological, infrastructural, travel and regulatory, among others. Algorithms and platforms help provide a comprehensive view of an organization’s operational risk landscape facilitating insightful decision-making.
An intelligent command center (ICC) offers several benefits:
- Continuous Threat Monitoring leading to a comprehensive risk picture, enhanced situational awareness and better decision-making.
- Standardized/streamlined responses to recurring events, issues, and emergencies.
- Collaboration and 24×7 support: Enhances coordination across the entire enterprise; offers round-the-clock employee and customer support, with quick & intelligent interventions. It also acts as ethics and compliance hotlines and a single point for reporting incidents – “see something, say something.”
- Travel Safety Coordination: Enhanced duty of care through travel safety management.
- Crisis Management: Delivers vetted, accurate, actionable updates, alerts & advisories for real-time decision-making; “war room” during emergencies. Also serves as the single point of contact for external agencies like law enforcement, fire & medical services and disaster management authorities.
- Data-driven Decision-Making: Institutionalizes data-driven decision-making, optimizing security budgets, and enhancing overall performance. Also helps in supervision of centrally managed processes.
- Audit Tool: Acts as a central repository for surveillance, access control, transgressions and alarms as well as supporting post-incident investigations.
Intelligent SOCs need smart, well-trained professionals and excellent managerial oversight for optimum performance.
MitKat Advisory works with leading global organizations to envision, design, upgrade and operate their global, regional and national SOCs.
MitKat’s datasurfr.ai, a Gen AI risk intel platform offers near real-time risk insights and advisories from open source, publicly available data along with human-curated advice for decision advantage. It has become an integral part of GSOCs and a critical input into resilience and mass-notification platforms.
To know more, visit www.mitkatadvisory.com or www.datasurfr.ai or reach us at contact @mitkatadvisory.com