Situation: Protest
A leading data center company, operating in multiple cities nationwide encountered a significant challenge in Chennai (India) due to a planned protest in the Ambattur region, where one of its offices was situated. A protest was planned by the residents of the Ambattur region against the multiple power cuts wherein they demanded better bus connectivity and an extension of Metro services.
Challenges?
- Threat to physical infrastructure and employees in the event of vandalism and violence.
- Business Continuity and Operational Disruptions due to supply chain delays, restricted access, and emergency response challenges.
- Power and Network Disruptions due to potential internet shutdowns and restricted internet access.
- Intensification of civil disturbances and local disputes.
How did datasurfr help?
| Proactive Risk Management | The upcoming events section alerted the company about the scheduled protests and their potential impact level. The watchlist feature enabled security teams to track the evolving developments and proactively prepare. The risk exposure for assets gave detailed information about assets exposed to past risk events and the risk levels associated with the event. The intelligence alerts provided the company with insights into historical patterns and key issues related to the protest. | Conducted intelligence monitoring & early warning, strengthened perimeter security, and formulated a crisis communication plan. Ensured backup power and network resilience. |
| Real-time Response | The interactive heat map and real-time monitoring alerts enabled the company to monitor the developing situation. The proximity alerts provided a birds-eye view of all the developments happening near the critical assets. 24×7 intelligence analyst support provided round-the-clock assistance and in-depth intelligence information on request. | Activated the emergency protocols, conducted alternative routes to ensure employee protection, and coordinated with external agencies. |
Impact?
- 80% reduction in crisis response time
- Protection of physical infrastructure & employee safety
- Ensured business continuity
- Enhanced situational awareness & strategically informed decisions