India – a global hub for Command Centres or Security Operation Centers (SOC)
India – a global hub for Command Centres or Security Operation Centers (SOC)
Security Operation Centers (SOC) or Command Center plays an important role in enhancing an organization’s risk & control framework.
Security Operation Centers (SOC), a centralized facility with state of the art-equipment & capable professionals, aggregates data from millions of sensors – CCTV, IAM, VMS, HUMINT, OSINT- received through various modes of communication, runs algorithms to obtain a holistic view of the operating picture, produces intelligent suggestions to ease decision-making for ongoing business operations & security imperatives. Security Operation Centers (SOC) monitors risk across the enterprise and helps respond timely &effectively to incidents and emergencies.
Global organisations are investing in Intelligent Command Centers. They help:
- Monitor external environment; provide detailed business and risk insights & ensure business continuity; intel analysts provide predictive intelligence & trend analysis
- Enhance situational awareness; help look beyond the horizon, foresee and/or anticipate risks, make informed decisions & stay ahead of events
- Standardize responses for recurring events, issues & exigencies
- Enhance collaboration across the enterprise
- Employee/customer helpline - 24x7x365 support with assurance of quick & intelligent intervention; single point for reporting incidents or anything unusual – “see something, say something”
- Provide vetted, accurate, actionable updates, alerts and advisories for real-time decision-making during emergencies; serve as “war room”
- Coordinate Travel Safety – as part of #dutyofcare
- Ethics & compliance hotline
- Oversee centrally managed processes
- In liaison with external agencies like law enforcement, fire, disaster management agencies & hospitals
- Institutionalise data -driven decision-making; optimise security budgets & enhance performance
- Audit Tool - Single point repository of surveillance, access control, transgressions and alarms etc for post-incident investigations