Crisis Support for Global Logistics Firm During Pandemic

Client: Multinational Logistics Company
Location: Global
Sector: Supply Chain and Logistics

During the peak of the COVID-19 pandemic, a leading global logistics firm required continuous crisis support to safeguard its international workforce and maintain uninterrupted operations. With restrictions changing rapidly across borders, the client sought an integrated solution to access verified information, ensure staff mobility, and support high-risk decision-making at scale.

MitKat Advisory responded by activating a 24×7 command framework focused on information verification, employee tracking, and Global Executive Protection Services enabling safe movement, communication, and continuity for their global operations.

The Situation

With COVID-19 escalating, a logistics major needed real-time support for global teams. Restrictions, misinformation, and fear created an environment where timely decisions could make or break continuity.

Key challenges included:

  • Rapidly Changing Guidelines: Conflicting updates across borders caused decision paralysis.
  • Employee Safety Concerns: Pressure to protect frontline and executive staff.
  • Information Gaps: Need for accurate, vetted updates for cross-border movement.
  • Coordination Complexity: Teams in different time zones and risk profiles needed unified visibility.

MitKat delivered verified intelligence and protection through a centralised command framework and real-time global coordination.

MitKat’s Response

Pandemic Crisis Assistance Centre

MitKat instituted its CARE (Crisis Assistance Response Enablers) Unit, offering 24×7 access through dedicated hotlines, email support, and secure messaging apps. This became the central control node for executive coordination and field support.

Verified Information Management

We curated and continuously updated trusted data sources related to medical advisories, cross-border regulations, and transport permissions. These inputs directly supported the deployment of Global Executive Protection Services in regions facing volatile restrictions.

Customized Information Sheets

Client-specific guides were created based on geographic location, updated mandates, and executive movement plans. These ensured that Global Executive Protection Services could be deployed with clarity and compliance at each node.

Reports & Risk Insights

Regular threat updates and predictive advisories were delivered to CXOs and response teams. These supported timely decisions on mobility, quarantine exemptions, and route alterations, reinforcing executive risk planning.

Seamless Communication

Multi-channel access (WhatsApp, Teams, dashboard-based forms) allowed executives and field staff to request assistance or raise alerts in real time. This ensured the smooth functioning of Global Executive Protection Services across time zones.

Result

  • Critical decisions were made in real time using verified health and mobility updates
  • No delays or disruption occurred across global logistics operations
  • Employees received uninterrupted remote support from the CARE unit
  • Global Executive Protection Services were deployed successfully in multiple locations

This case demonstrates that during a global health crisis, real-time access to verified intelligence and rapid executive protection deployment are essential. MitKat’s layered support model and tailored Global Executive Protection Services helped the client navigate complex international conditions without disruption.

Get in touch with us today

MitKat Advisory is India’s leading enterprise risk management firm, offering customized Close Protective Services, travel risk intelligence, operational crisis response, and threat assessments.

Know About Our Services