TCC Shift Lead

TCC Shift Lead

Job Description

MitKat is seeking a Shift Lead for its esteemed Global IT MNC Client. This role will be embedded within the Transport Command Center team.


The TCC Shift Lead will play a crucial role in overseeing the deployment and performance of the TCC team, specifically focusing on transport operations and crisis management. The successful candidate will serve as the primary point of contact during critical transport-related situations, ensuring smooth operations and effective resolution of issues. Additionally, they will be responsible for maintaining detailed shift reports, tracking transport metrics, managing complaints/ alarms, managing internal customers, facilitating seamless handovers to ensure continuity of travel operations, compliance, and to work towards minimal transport related adverse incidents.

Key Responsibilities:

Transport Team Deployment & Management:
Crisis Management & Support:
Transport Shift Reporting & Incident Management:
Transport Handover Procedures & Continuity:
Transportation Vendor Management:
Transport Compliance:
Monitoring and Reporting:
Stakeholder Management:
Basic Requirements & Qualifications:

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