Manage all SOC vendor personnel deployed at Owners site. The SOC manager will have 8 hours shift however is expected to be available 24/7 to address any emergency.
Coordinate and ensure all SOC personnel complete all their required training.
To constantly monitor and improve the SOC operations. Identity Gaps in operations and address the same.
To be the point of contact between SOC personnel & Vendor agency for addressal of all Grievance’s. Will be responsible for the administrative tasks of SOC.
Responsible for planning and implementing duty roster. This includes preparation of Monthly duty rosters and shift schedules in a timely manner and as specified by the owner.
To review, analyse, vet and proofread all the risk and intelligence information provided by SOC analysts before submission to owner.
Ensure all ESS systems are functioning and running.
Creation of reports, dashboards, metrics for SOC operations and presentation to Owner on regular and need basis.
Will be responsible to track the performance and provide appraisal to team managed by him/her.
To ensure that all the SLA & KPI’s laid are adhered to. Revising and develop processes to strengthen the current SOC Framework, Review policies and highlight the challenges in managing SLAs.
Should have general knowledge of industry specific security equipment’s & software’s.
Plan and prioritize all SOC operation and be single point of contact.
Ensuring compliance to policy, process, and procedure adherence and process improvisation to achieve operational objectives.
Qualification:
Minimum 6+ years’ experience of working in (including 2 in managing) a security environment similar to that of an international control room or SOC.
Preferably having prior experience in leading SOC operations or 6 + years of experience as shift in charge at any GSOC/RSOC/SOC with good leadership skills.
Preferably having project management certification or experience and having required skills in managing SOC or similar operations.
To have completed Post Graduate and having excellent communication skills (Written, oral) in English.
Person having strong technical background, qualification (Technical graduate or postgraduate) and experience in security systems and equipment’s may also be considered.
Working experience of platforms such as Resolver incident management, ServiceNow and other similar applications/tools is recommended.
High proficiency in reading, writing & speaking in English language is a must.
High proficiency in using IT applications and evidence of data entry and retrieval, keyboard skills, to a speed of at least 25wpm with at least 75% accuracy.
A good understanding of video, access and guard management systems.
Familiarity with Genetec, C-Cure, Trackforce or similar integrated systems is highly desirable; demonstration of use of other systems is a must.
Experience in security analysis, problem solving, handling preliminary inquiries, incident assessment and triaging reports.
Have an ability to deliver succinct and clear verbal and written reports, independent of direction, where necessary.
Knowledge and practice of data protection policies, such as GDPR, and the need to keep sensitive information secure.
Ability to lead a team, remain calm under pressure, and respond to incidents; particularly in emergencies, in a professional, resilient and timely manner, with minimal supervision where appropriate.
Comprehensive English language, written and spoken; any second languages are highly desirable.
SIA license (or country equivalent) desirable applicable as per local law.
Evidence of continuous professional development (CPD)
Experience : 1 - 2 Years
No of Vacancies : 01
Global Job/Profile: SOC Manager- Level 3
Jurisdiction: APJ wide and fall-back GSOC (global AOR)
